Why is there a charge on my account?

You bought something from a creator using Gumroad.

What was I charged for?

Fill out this form and we'll send you a receipt for your charge.

Did you pay with PayPal?

Enter the invoice ID from PayPal's email receipt and we'll look it up.

Who/what is Gumroad?

We are a service that lets creators sell their stuff directly to you. We help thousands of musicians, artists, and authors sell things like music, documentaries, and eBooks.

We are a venture-backed startup based in San Francisco, CA — funded by Max Levchin, a co-founder of PayPal, and Accel Partners, the lead early investor in Facebook.

Can I get a refund?

Almost definitely. If you think you didn't actually buy something from Gumroad, just email us at support@gumroad.com and we'll get you taken care of. If you know what you bought but are unhappy, please email the creator by replying directly to the receipt email. If they don't respond within a week, please email us and we'll get it resolved.

I have more questions!

Please email us at support@gumroad.com and we'd love to help you out.